Protecting your privacy – Our commitment

About our privacy policy

At SpotTracker, we process your data solely to improve our services. We handle this information carefully and with respect for privacy, and we never use your data for commercial purposes or share it with third parties, unless those parties are mentioned in this privacy statement.

This privacy policy applies to the use of the website and the services provided by SpotTracker. The effective date for the validity of these terms and conditions is 05/08/2025. With the publication of a new version, all previous versions will no longer be valid. In this privacy policy, we describe what data we collect, what this data is used for, and with whom and under what conditions this data may be shared with third parties.

In the interests of transparency, we also explain how we store your data, how we protect your data against misuse by third parties, and what rights you have with regard to the personal data you provide to us.

If you have any questions about our privacy policy, please contact our privacy liaison officer. You will find the contact details at the bottom of this privacy policy.

The data we process from our customers are:

• Name
• Email address
• Zip code
• Phone number
• Order details

About data processing

Below you can read:

• How we process your data.
• Where we store them (or have them stored).
• What security techniques we use and who has access to the data.

Email and mailing lists

Klaviyo

Our website uses Klaviyo for email marketing, confirmation emails, and newsletter communications. Klaviyo uses your data solely to provide these services and will never use it for its own purposes. You can unsubscribe at any time via the link at the bottom of each email.

Outlook

We use Microsoft Outlook for business email correspondence. This service is well secured and complies with applicable privacy regulations. All our email correspondence is treated as confidential.

Payment processors

We use Mollie for payments. Mollie processes your name, address, place of residence, and payment details and complies with strict security measures. Your data will not be stored longer than legally permitted and will not be shared with third parties.

General purpose of data processing

We use your data exclusively to improve our services and process orders. Your data will not be shared or used for marketing purposes without your consent.

Automatically collected data

When you visit our website, data such as browser information, operating system, and IP address are collected. This data is necessary for the functioning of our website and is not considered personal data.

Cooperation with tax and criminal investigations

We may be required to share data with government agencies in the event of a tax or legal investigation. In such cases, we will always oppose this within the limits of the law wherever possible.

Retention periods

We store your data for as long as you are a customer with us. After cancellation, we only store data that is legally required for administrative purposes. Other data will be deleted.

Your rights

According to the GDPR, you have the right to access, correct, delete, object to, and transfer your personal data. Please contact us at support@spot-tracker.com to exercise these rights. You will receive a response within 30 days.

Right of access

You have the right to know what personal data we process about you. Simply request this via our email address.

Right of rectification

You can always have incorrect information corrected. To do so, please send a request by email.

Right to restriction of processing

You can request us to temporarily stop processing your data if you object or do not want your data to be used temporarily.

Right to portability

You may request us to transfer your data to you or another party. You can submit this request by email.

Right to object and other rights

You can object to the processing of your data. We will then temporarily stop processing until the objection has been dealt with. You also have the right not to be subject to automated decision-making or profiling.

Google Analytics

We use Google Analytics to analyze website usage. Google may be legally required to share this data. We have taken measures to protect your privacy, such as anonymizing IP addresses.

Google Ads

We use Google Ads to display targeted advertisements. This is based on your browsing behavior, collected via cookies. This data is shared with Google, but only within the limits of the law.

Third-party cookies

Our website uses third-party cookies to improve the user experience. These cookies are only used with your consent and are listed in our cookie policy.

Changes to the privacy policy

We reserve the right to amend this privacy policy. Significant changes will be communicated via email. Please check this page regularly for the most up-to-date version.